Support

Contact us

Email hello@orping.io — works without an Orping account.

Include:

• Your Slack workspace name
• Oracle Fusion environment (prod / test) if relevant
• What you tried and what you expected
• Screenshots or alert timestamps when useful

We typically reply within one business day.

For billing, invoices, taxes, refunds, or chargebacks on a paid purchase, Dodo Payments is our Merchant of Record — you can contact them and/or email us so we can help route the request.

What Orping does

• Dashboard — ESS job health monitoring for Oracle Fusion
• Slack notifications — failure and schedule-miss alerts in your channels
• Intelligence layer — prior-fix context on repeat errors
• Plain English — human-readable translation of Oracle ESS / ORA errors

Common help topics

• Installing Orping from Slack / reconnecting the workspace
• Connecting Fusion (hostname, integration user, IP allow list)
• Routing alerts to the right Slack channels
• Pilot onboarding and pricing questions
• Billing via Dodo Payments (Merchant of Record)
• Privacy, Slack token, or data deletion requests

Also see the FAQ and Privacy Policy.

Book a demo

Prefer a live walkthrough? Book a demo — we onboard Fusion teams personally.