Support

Contact us

Email hello@orping.io — works without an Orping account.

Include:

• Your name and the email on your Orping account or pilot request
• Oracle Fusion environment (prod / test) if relevant
• What you tried and what you expected
• Screenshots or alert timestamps when useful

We typically reply within one business day.

For billing, invoices, taxes, refunds, or chargebacks on a paid purchase, Dodo Payments is our Merchant of Record — you can contact them and/or email us so we can help route the request.

What Orping does

• Email only — the ESS alert, explanation, and log, in your language
• Plans — Team ($249/month per Fusion instance, up to 20 people), Enterprise (SSO, OAuth 2.0, more instances)

Common help topics

• Connecting Fusion (hostname, one ESS Monitor user, IP allow list)
• The email address that receives notifications
• Team and Enterprise plans
• Billing via Dodo Payments (Merchant of Record)
• Privacy or data deletion requests

Also see the FAQ and Privacy Policy.

Book a demo

Prefer a live walkthrough? Book a demo — we onboard Fusion teams personally.