Privacy Policy

1. Who We Are

Orping.io (“Orping,” “we,” “us”) is a software product operated by the Orping team. Orping does not currently operate through a separate incorporated legal entity. Orping emails Oracle Fusion ESS notifications: the alert, a clear explanation, and the log, in your language. Notifications are email only. Published plans are Team ($249 per month per Fusion instance, up to 20 people) and Enterprise (SSO, OAuth 2.0, custom terms, and additional instances).

For paid purchases, Dodo Payments acts as our Merchant of Record (the legal seller/reseller of the paid product). See Section 2 and our Terms for how that works.

Privacy questions about the Orping service: hello@orping.io. Support (no account required): www.orping.io/support.

2. Information We Collect

We collect only what is necessary to provide the service:

• Account information — name and email when you sign up or join the pilot.
• Notification email — the address we use to send ESS alerts. Notifications are email only.
• Oracle / Fusion credentials — Fusion hostname and one Fusion user with the ESS Monitor role. Stored encrypted and used only for read-only REST polling of ESS job status and error details.
• Monitoring & usage data — watched jobs, alert history, explanations, logs, and product analytics within your account.
• Payment & billing information — collected and processed by Dodo Payments, our Merchant of Record. Orping does not store card numbers or full payment credentials. Dodo may collect billing name, email, address, tax identifiers, and payment-method details as needed to process the sale, calculate and remit taxes, issue invoices, and handle refunds or disputes. That processing is governed by Dodo’s Privacy Policy.

3. How We Use Your Information

• To email ESS notifications — the alert, explanation, and log in your language. Notifications are email only.
• To send account notices to the same email address.
• To improve the product based on aggregated usage patterns.
• To coordinate account access with paid subscription status reported by our Merchant of Record (Dodo Payments).
• We do not sell, rent, or share your data with third parties for marketing.

4. Merchant of Record & Payment Processors

When you buy a paid Orping plan or related purchase, you buy from Dodo Payments as Merchant of Record — the legal seller of the transaction. Dodo handles payment processing, applicable sales tax / VAT / GST calculation and remittance, invoicing, chargebacks, and related compliance. Orping is the supplier of the software service you access after purchase.

Dodo Payments acts as an independent controller for personal data it collects directly from buyers for those MoR purposes. See Dodo’s Privacy Policy and Buyer Terms.

Payment, tax, invoice, refund, and chargeback questions about a purchase should go to Dodo Payments (and/or hello@orping.io so we can help route them). Product and account privacy requests about Fusion credentials or Orping usage data should go to hello@orping.io.

5. Notifications

ESS notifications are sent by email only. An admin chooses the jobs and who is notified. Each person receives the alert, explanation, and log in their own language. Team is up to 20 people per Fusion instance. Enterprise adds SSO, OAuth 2.0, custom terms, and additional instances.

6. Oracle / Fusion Credentials

Fusion credentials are encrypted at rest and used exclusively for read-only REST API calls to poll ESS scheduled-process status. We do not access or store business data from your Oracle environment beyond the job status and error details needed for monitoring and alerts.

7. Data Retention & Deletion

We retain account and operational data while your account is active. After account deletion or a deletion request to hello@orping.io, data is permanently removed within 30 days. Oracle credentials are deleted immediately when you disconnect Fusion or close your account.

Payment and tax records retained by Dodo Payments as Merchant of Record are retained under Dodo’s own policies and legal obligations — see Dodo’s Privacy Policy.

8. Cookies

We use essential cookies for authentication and session management. We do not use advertising cookies. Checkout pages hosted or provided by Dodo Payments may set their own cookies as described in Dodo’s policies.

9. Your Rights

You may request access, correction, or deletion of personal data Orping holds at any time by emailing hello@orping.io. We respond within 30 days.

For rights requests about payment, billing, or tax data held by Dodo Payments as Merchant of Record, contact Dodo per their Privacy Policy, and copy hello@orping.io if you want our help.

10. GDPR (EU Users)

If you are in the European Union, you have rights to access, rectify, erase, and port your data, and to object to processing. For Orping service data, our lawful basis is performance of a contract (providing the service you signed up for) and, where applicable, legitimate interests in operating and securing the product. Contact hello@orping.io to exercise rights with Orping.

For purchase-related processing by Dodo Payments as Merchant of Record, Dodo is an independent controller — see Dodo’s Privacy Policy.

11. Security & Hosting

All traffic uses HTTPS. Fusion credentials are encrypted at rest. Production access is limited. The service is hosted on managed cloud infrastructure (currently Railway / equivalent commercial cloud hosting) with industry-standard controls. Card payments are handled by Dodo Payments under their PCI DSS and security controls — Orping does not store card numbers.

12. Changes

We may update this policy from time to time. Material changes will be communicated by email where practicable. Continued use after changes constitutes acceptance.

13. Governing Law

This Privacy Policy (as it relates to Orping’s operation of the Service and data Orping controls) is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules, without prejudice to mandatory consumer or data-protection rights in your country of residence.

Purchase transactions processed by Dodo Payments as Merchant of Record may be governed by Dodo’s own terms and applicable law as stated in the Dodo Buyer Terms.

14. Contact

Orping privacy and deletion requests: hello@orping.io
Support: www.orping.io/support
Merchant of Record (payments): dodopayments.com · Dodo Privacy Policy