Oracle ESS job monitoring
AI agent built in Slack

1. Who We Are

orping.io is operated by orping LLC. For any privacy-related queries, contact hello@orping.io.

2. Information We Collect

We collect only what is necessary to provide the service:

• Account information — your name and email address when you sign up.
• Oracle credentials — your Fusion hostname, username and password to connect your Oracle instance. These are stored encrypted and used solely to poll ESS job status.
• Usage data — thread activity, job configurations, and analytics within your account.
• Payment information — handled entirely by our payment processor. We do not store card details.

3. How We Use Your Information

• To operate and deliver the orping service.
• To send transactional emails (issue alerts, account notices).
• To improve the product based on usage patterns.
• We do not sell, rent, or share your data with third parties for marketing.

4. Oracle Credentials

Your Oracle Fusion credentials are encrypted at rest using industry-standard encryption. They are used exclusively to make read-only REST API calls to your Fusion instance for ESS job monitoring. We do not access, read, or store any data from your Oracle environment beyond job status information.

5. Data Retention

We retain your data for as long as your account is active. Upon account deletion, your data is permanently removed within 30 days. Oracle credentials are deleted immediately upon disconnection or account closure.

6. Cookies

We use essential cookies only — for authentication and session management. We do not use advertising or tracking cookies.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by emailing hello@orping.io. We will respond within 30 days.

8. GDPR (EU Users)

If you are located in the European Union, you have the right to access, rectify, erase, and port your data, and to object to processing. Our lawful basis for processing is the performance of a contract (providing the service you signed up for). To exercise your rights, contact hello@orping.io.

9. Security

We use HTTPS for all data in transit and encryption at rest for sensitive credentials. Access to production systems is strictly limited.

10. Changes to This Policy

We may update this policy from time to time. We will notify you by email of any material changes. Continued use of the service after changes constitutes acceptance.

11. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules thereunder.

12. Contact

For any privacy questions or requests: hello@orping.io

1. Agreement

By accessing or using orping.io (the “Service”), you agree to these Terms of Service. The Service is provided by orping LLC (“orping,” “we,” “us”). If you do not agree, do not use the Service.

2. The Service

orping.io pushes Oracle Fusion ESS failure notifications to Slack. Connect Fusion, select jobs to watch, and your Slack channel gets the message. You fix in Fusion — orping notifies.

Features and limits depend on your plan (see Section 5). We may improve or change features over time; material reductions will be communicated in advance where practicable.

3. Your Account

• You must be at least 18 years old and able to enter a binding contract.
• You are responsible for accurate registration information and keeping login credentials secure.
• You are responsible for all activity under your account and for inviting users only with appropriate authority.
• Optional multi-factor authentication (e.g. Microsoft Authenticator) may be enabled where we offer it.

4. Oracle Fusion Connections

You connect your Oracle Fusion Cloud tenant yourself in the Service (hostname, username, password). orping monitors ESS scheduled processes only — not Oracle Integration Cloud or other integration platforms. By connecting, you confirm you are authorised to grant orping read-only access for monitoring and that doing so complies with your organisation’s policies and Oracle licence terms.

• Credentials are stored in an encrypted vault and used only to poll ESS job status and send alerts.
• Each customer may connect up to the number of Fusion instances included in their plan unless your contract states otherwise.
• You may disconnect credentials at any time; we delete vault secrets when you remove a connection or close your account as described in our Privacy Policy.

5. Plans, Pricing & Billing

Published list pricing on orping.io (USD) as of the date below:

• Standard — Free · up to 5 monitored ESS jobs · 1 Slack channel · failure and schedule-miss alerts.
• Pro — $15/active user/month · up to 50 monitored ESS jobs · dedicated Slack channel opened per job error · team members assigned per your config · billed for active users only.
• Enterprise — custom solution · unlimited ESS jobs and instances · custom Slack routing and team assignment · dedicated onboarding, support, and SLA · contact hello@orping.io for pricing.

Notification channel: Slack. We may change list pricing with at least 30 days’ notice; existing prepaid terms are honoured through the current period.

Founding customer offers (e.g. free pilot or complimentary access) are limited, non-transferable, and offered only at orping’s discretion with written confirmation. They do not modify these Terms unless we say so in writing.

Paid subscriptions for business customers are generally 6- or 12-month terms, billed in advance. Access to provisioned instances may begin only after payment is recorded, as stated in your order. Fees are non-refundable except where required by law. We may change list pricing with at least 30 days’ notice; existing prepaid terms are honoured through the current period.

6. Cancellation

You may cancel renewal by contacting hello@orping.io. Cancellation takes effect at the end of your current paid term unless your contract says otherwise. No partial refunds for unused time unless required by law or agreed in writing.

7. Acceptable Use

You agree not to:

• Access systems or data you are not authorised to access.
• Reverse engineer, scrape, or resell the Service except as permitted by law.
• Use the Service to violate law, Oracle licence terms, or third-party rights.
• Interfere with the Service, other customers, or our infrastructure.

8. Data & Privacy

Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms.

9. Availability & Support

We target high availability but do not guarantee uninterrupted operation. Planned maintenance will be communicated when reasonable. Support is via hello@orping.io.

10. Limitation of Liability

To the maximum extent permitted by law, orping LLC and its affiliates shall not be liable for indirect, incidental, special, or consequential damages (including lost profits, data, or business interruption) arising from the Service. Our total liability for any claim shall not exceed the fees you paid to orping in the three months before the event giving rise to the claim.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available.” We do not warrant that monitoring will detect every failure, that Oracle APIs will always be available, or that the Service will meet every business outcome. You remain responsible for your Oracle operations and compliance.

12. Changes to These Terms

We may update these Terms. Material changes will be notified by email or in-product notice where appropriate. Continued use after the effective date constitutes acceptance.

13. Governing Law & Disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules. Courts in India shall have exclusive jurisdiction, subject to any mandatory consumer protections in your country of residence.

14. Contact

Questions about these Terms: hello@orping.io · orping LLC